Can I cancel my order?
Contact us as soon as possible at service@esfiep.com
If the order has not progressed too far into fulfillment, we will make reasonable efforts to accommodate the request.
Once an order has entered advanced processing or has shipped, cancellation may no longer be possible. In that situation, the applicable return procedure may need to be followed after delivery.
Privacy & Account Information
Is my personal information kept private?
Personal information is handled in accordance with our published Privacy & Data Protection policy.
Information may be used where necessary to:
- Process orders
- Arrange fulfillment and delivery
- Respond to customer enquiries
- Prevent fraud
- Operate the website
- Meet legal or regulatory obligations
We do not represent personal information as being available for unrestricted sale to unrelated third parties.
Does KORZELIA™ store my full payment-card details?
Payment information is processed by applicable third-party payment providers.
KORZELIA™ does not request that customers email full payment-card numbers, CVV codes or banking passwords to customer support.