Contact

Customer Care & Business Information

Need help with a KORZELIA™ product or an order placed through tmgrpe.com?

Our customer support team can assist with product information, order status, shipping questions, returns, refunds and general website enquiries.

For faster assistance with an existing purchase, please include your order number and the email address used at checkout.

Customer Support

Email
service@esfiep.com

Phone
+86 17770709874

Primary Website
tmgrpe.com

Business Details

Brand / Trademark
KORZELIA™

Owner
Zhang Yuting

Legal Company Name
Beijing Xinghan Technology Co., Ltd.

Business Address
No. 9-25716, Fuqian Road
Shandongzhuang Town
Pinggu District
Beijing, China
(Cluster Registration)

KORZELIA™ is owned and operated by Beijing Xinghan Technology Co., Ltd.

Order Enquiries

When contacting us about an existing order, please provide:

  • Your order number
  • The email address used during checkout
  • The product involved
  • A brief description of your request

For damaged, incorrect or incomplete items, photographs of the product, packaging or shipping label may help us review the issue more efficiently.

Product Questions

If you would like more information about:

  • Product dimensions
  • Colour options
  • Materials
  • Available variations
  • Styling or general product details

please contact us before placing your order.

Returns & Refund Support

Please contact service@esfiep.com before sending any item back.

Do not automatically send returns to our registered business address unless our customer support team specifically instructs you to do so. A return-processing location may differ from our registered company address.

Eligible products may generally be requested for return within 30 days after delivery, subject to the conditions stated in our Returns, Refunds & Exchanges policy.

Order Changes & Cancellations

If you need to request a change or cancellation, contact us as soon as possible.

We will make reasonable efforts to review your request, but changes or cancellations cannot be guaranteed once fulfillment, packaging or shipment has progressed.

A Note Before You Contact Us

For the quickest review, please avoid sending multiple messages about the same issue. Keeping your order details and request together helps our support team understand the matter more efficiently.

Thank you for choosing KORZELIA™.