What is your return window?
Eligible products may generally be returned within 30 days after delivery.
Return eligibility depends on the product condition, reason for return and applicable exclusions.
What condition should a return be in?
For a standard eligible return, the product should generally be:
- Unused
- In original or reasonably equivalent condition
- Complete with relevant accessories or components
- Returned with suitable packaging where reasonably possible
- Supported by an identifiable order number or proof of purchase
How do I request a return?
Contact:
service@esfiep.com
Please include:
- Your order number
- Product name
- Reason for the return
- Relevant photographs where necessary
Our team will review the request and provide the applicable return instructions.
Do not send an unauthorized return.
Do not automatically send products to our registered business address unless customer support specifically instructs you to do so.
What if I received the wrong, damaged or defective product?
Contact us as soon as reasonably possible at:
service@esfiep.com
Please provide, where relevant:
- Order number
- Description of the issue
- Product photographs
- Packaging photographs
- Shipping-label photographs
After review, we will provide an appropriate resolution in accordance with our policies and applicable consumer law.
What happens if an item is missing?
First check whether your order was shipped in more than one package.
If all expected parcels have arrived and an item is still missing, contact customer support with your order number.
How are approved refunds issued?
Approved refunds are generally returned to the original payment method.
After we initiate the refund, please allow up to approximately 10 business days for the transaction to appear.
Actual posting times depend on your bank, card issuer or payment provider.